What accommodation do you use?

We work with a large number of different safari camps, lodges and hotels. We make it our aim to personally visit each lodge or hotel we recommend, to ensure it is up to standard. We will never recommend a substandard lodge or hotel.

At most lodges and hotels, the rooms will have a private bathroom as well as air conditioning, but some of the safari camps (especially tented camps) only have fans. When sending your quote we will specify whether or not the accommodation is air-conditioned.

Accommodation standards differ and rates vary enormously. We will make recommendations based on your budget and preferences. We can offer you options ranging from basic, budget accommodation to exclusive, luxury five-star accommodation. Generally, we do not offer camping safaris (where you have to pitch your own tent), but we do sell a number of tented safari camps, which offer permanent canvas tents as accommodation.

What is your electricity/voltage in South Africa?

Our electricity supply is 220/230V, with a type M, large 15-amp plug. We always suggest that you bring your own travel adapter with you – here's a useful site about electrical plug/voltage information and appliance compatibilities for South Africa, as well as the recommended travel adapter you'll need.

Do I need to bring a travel adapter?

South Africa and its neighbouring countries have 220V power. It is always best to bring your own travel adapter, in case. Have a look at Amazon's universal travel plug for South Africa and International Electrical Supplies' travel adapters for details of various adapters.

You will need WA7 for northern Botswana, Zambia and Zimbabwe, and WA10L for South Africa. In Kenya, plugs are 240V with a type G power socket, with square prongs like those in the UK.

Do you offer discounts for children?

Some lodges offer discounts for children sharing with adults, while others charge the same rates for children as for adults. Some lodges do not accommodate children under a certain age, yet other lodges are extremely child-friendly with a host of activities and services to welcome, involve and entertain children of all ages.

On our own Kruger National Park safaris, we normally offer discounts for children up to 11 years old. SANParks (South African National Parks) considers children aged 12 and older as full paying adults. Please ask us about specific conditions and discounts for children for whichever lodge or safari you are interested in.

Please speak to us about your particular safari plans and concerns and we'll gladly advise on the best options for you and your family to suit your budget and time constraints. We have personal knowledge of the lodges and game camps we offer and understand the demands of travelling with children (we are all parents, too), and we'll do our best to make sure you enjoy the safari of a lifetime.

Can I take my children on safari?

Absolutely! Children are welcome on most of our safaris. However, if they are under eight years of age, we normally arrange an exclusive departure just for your group, so as not to inconvenience other guests, at an additional cost. We have some great options and destinations for family-friendly safaris, as well as some fantastic malaria-free safari destinations in Southern and East Africa.

Each lodge has its own child policy. Some lodges accept children under 12 years old, others only accept children above a certain age. Some lodges offer discounts for children, others don't.

On our own Kruger National Park safaris, we normally offer discounts for children up to 11 years old. SANParks considers children aged 12 and older as full paying adults. Please ask us about specific conditions and discounts for children for whichever lodge or safari you are interested in.

Some lodges actively welcome children, with dedicated educational and entertainment activity programmes. These can range from making their own pizzas to guided bush walks with experienced rangers to explore the tracks, secret hideouts and smaller creatures of the wild, watch educational videos and receive gift activity bags.

Please let us know the ages and interests of your children and we'll gladly suggest places where we know they'll enjoy their safari as much as you will enjoy yours.

What currency should I bring?

The currency in South Africa is the South African Rand (ZAR). If you're travelling in Southern Africa, the most useful currency to have with you is rands or US dollars (US$). In Botswana, Zimbabwe, Zambia, Tanzania and Kenya, the most useful currency is US dollars. Bring recent notes (bills from before 2004 are sometimes not accepted) in small denominations. It's handy to always have the correct change, so bring lots of $5 and $1 bills.

However, you shouldn't need to carry a lot of cash with you as most places accept credit cards as well as traveller's cheques.

You can exchange money easily at any bank in South Africa. There is also a wide network of ATMs at airports, most shopping centres, petrol stations, etc. where you can withdraw cash.

How does payment work?

Once you're happy with your proposed itinerary, we'll ask you to complete our booking form, subject to our terms and conditions, and pay a 30% deposit to secure your booking. The balance of payment is required at least six weeks (45 days) prior to departure. However, if you book within seven weeks of departure, the full amount will be payable at the time of booking.

We accept payment by wire transfer or by credit card. Our secure online payment facility accepts most major credit cards. If paying by wire transfer, all costs, foreign exchange conversion fees and bank routing fees are for your account. The full quoted amount needs to clear into our account. We do not charge any extra fees for credit card payments and there are no hidden costs.

For your peace of mind and financial security, we're fully bonded members of SATSA in South Africa as well as ABTA in the UK.

Can I pay in USD/euros/pounds?

We normally quote either in South African Rands (ZAR) or British pounds (GBP). The currency used in South Africa is the South African Rand (ZAR). In other African countries, the most common currency is the US Dollar. If we quote you in US dollars or euros, at the time of making the payment this will have to be converted to South African rands or British pounds. For easy, accurate online currency conversion, please use Oanda's online Currency Converter.

We accept payment by wire transfer or by credit card. Our secure online payment facility accepts most major credit cards.

When travelling in Southern Africa, the most useful currency to have with you is South African Rands or US dollars. You do not need to carry a lot of cash with you – most places accept credit cards as well as traveller's cheques. You can exchange money easily at any bank in South Africa. There is also a good network of ATMs at the airport, most shopping centres, petrol stations, etc.

How many people will be in the group?

If you book a scheduled Kruger National Park safari with us, the average group size is between four and seven people per safari. The maximum group size is 9 per vehicle. For larger groups, we will use extra vehicles (one vehicle and guide per 9 people).

For private lodge safaris, there is no minimum group size, and the maximum depends on the capacity of the lodge. Most open safari vehicles take between six and nine people at a time. The more expensive lodges limit it to 6 guests per vehicle, while the cheaper lodges will take up to 10 guests per vehicle during game drives.

We do not make use of shared accommodation, except for couples and families who book as a group (we do not expect you to share accommodation with people you do not know). It is also possible to book an exclusive departure or exclusive vehicle if you prefer. Please let us know what you require, and we'll do our utmost to help.