Privacy Policy
Introduction
At Wild Wings Safaris, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with us, whether through our website, via email, or during the booking process. By engaging with our services, you consent to our handling of your data as described below. Our Privacy Policy and Cookie Policy comply with applicable data protection laws, including the EU's General Data Protection Regulations (GDPR), the UK Data Protection Act and the Electronic Communication Regulations (PECR), the California Consumer Privacy Act (CCPA), and the South African Protection of Personal Information (POPI) Act.
Information We Collect
Personal Data You Provide:
- Contact Information: Name, address, email address, telephone number.
- Travel Details: Preferences, itineraries, and accommodation choices.
- Identification Documents: Passport details and, where necessary, visa information.
- Special Requirements: Date of birth, medical conditions, dietary preferences, or disabilities that may affect your travel experience.
Data Collected Automatically:
- Technical Information: IP address, browser type, operating system, your location (if your browser settings allow it) and access times.
- Usage Data: Pages visited, time spent on our site, and other analytical data.
How We Use Your Information
When you submit an enquiry form or complete our standard booking form, the personal data you provide to us is only used to:
- Facilitate Bookings: Process reservations and manage your travel arrangements.
- Communicate: Respond to your enquiry, send quotes, provide updates, and send booking confirmations and other travel documents.
- Personalize Services: Tailor our offerings to your preferences and needs.
- Legal Compliance: Adhere to regulatory requirements and prevent fraudulent activities.
Sharing Your Information
We will never share, sell, trade or otherwise give away any information about our customers, except for the reasons provided below. We may share your information with:
- Service Providers: Third-party suppliers such as hotels, airlines, and local service providers essential for your travel itinerary.
- Legal Authorities: When required by law or to protect our rights and interests.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure storage and encryption, access controls, and regular security assessments.
Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Payment Security
Credit Card payments are processed in real time on a secure, fully hosted, PCI-DSS compliant third party server, managed by an independent payment service provider. We do not see or store anyone's credit card details. We never process a credit card transaction on a customer's behalf. You will never be asked by us to send your credit card details and security code to us via email, or to provide these details over the phone.
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct any inaccuracies in your personal data.
- Erasure: Request the deletion of your personal data, subject to legal constraints.
- Objection: Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please reach out to us at the contact details provided on our Contact Us page.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze site usage. You can manage your cookie preferences through your browser settings. Please read our Cookie Policy to understand how we use cookies, and how you can manage your cookie settings.
Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of these sites and encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us via the details provided on our Contact Us page, or write to:
Information Officer
Wild Wings Safaris
PO Box 10644
George
6530
South Africa
Last Updated 13 February 2025
