A rare level of care compared to many agencies!
Hi Lauren,
From start to finish, we thought this was one of the best travel experiences we've ever had.
Appreciate that you've been exceptionally responsive and thorough with the planning. Thanks for replying quickly to every email and query, and making sure our needs were taken care of from the very first conversation until we landed back home in Singapore. I really appreciated how you've consistently checked in on our travel status and experience throughout the trip - a rare level of care compared to many agencies that go quiet after payment. Having someone so attentive behind the scenes gave us real peace of mind.
At Ivory Wilderness River Rock Lodge, the staff were incredibly friendly and hospitable. We felt genuinely looked after - even calling our safari guide back from the drive so we wouldn't miss the afternoon outing after arriving just a bit late. They also accommodated our food requests and surprised us with beautiful honeymoon decorations in our room, which was such a thoughtful touch.
Our safari guide also deserves special mention. She was kind enough to return for us, worked tirelessly to find the animals we hoped to see, and was a wealth of knowledge - easy to talk to and clearly passionate about the bush. One standout moment was her navigating through rough, thorny tracks after dark to help us catch a rare sighting of a leopard. We didn't manage to see it in the end as it was getting too dangerous, but we really appreciated her effort.
All in, the combination of meticulous planning, heartfelt service, and extraordinary guiding made this safari truly outstanding. We left with full hearts, wonderful photos, and immense gratitude for everyone who made it happen. Highly recommended. :)